Refund policy

RETURN&REFUND POLICY


Refund & Growth Guarantee Policy

At Bloome, we stand behind the quality of our products and the care that goes into every formulation and device we create.
 This policy explains how refunds, returns, and our 150-Day Growth Guarantee work, so you can shop with clarity and confidence.

To submit a Growth Guarantee claim, please follow this link: Claim your guarantee here

1.1 FLO™ 150-Day Growth Guarantee

We offer a 150-Day Growth Guarantee on eligible purchases that follow the FLO™ Growth Protocol.

The FLO™ Growth Protocol includes:

  • FLO™ Brush

  • TrichoFuse™ Growth Serum

The guarantee is protocol-based, not product-based.

1.2 Eligibility Requirements

To be eligible for the 150-Day Growth Guarantee, all of the following conditions must be met:

  • The protocol must be followed daily for 150 consecutive days

  • The 150-day period starts from the confirmed delivery date of the first eligible product

  • TrichoFuse™ must be applied daily as directed

  • FLO™ Brush must be used daily as directed

  • A minimum of four (4) TrichoFuse™ serums must be used to support uninterrupted daily use over the full 150-day period

  • Customers must submit:

    • baseline photos taken before starting the protocol

    • monthly progress photos taken approximately every 30 days

    • photos taken under similar lighting conditions and from consistent angles

    • two angles are advised for accuracy (not mandatory)

This guarantee is intended for genuine, long-term use and does not apply to short-term or inconsistent usage.

1.3 Claim Window

Refund requests must be submitted:

  • No earlier than Day 150

  • No later than Day 170

Requests submitted outside this time window are not eligible.

1.4 Claim Review Process

Once a refund request is submitted:

  • Bloome reserves up to 48 hours to review and evaluate the claim

  • Customers will be notified by email once the claim has been approved or declined

  • Claims are assessed based on protocol adherence and documentation completeness

Bloome reserves the right to make the final determination to ensure fairness and prevent abuse.

1.5 Product Return Requirements (After Claim Approval)

If a claim is approved:

  • Customers are required to return the FLO™ Brush

  • Consumable products (including TrichoFuse™ serums) do not need to be returned

  • The FLO™ Brush must be returned in functional condition

Normal wear and cosmetic signs of use after extended use are acceptable.
Refunds will not be issued if the device is:

  • broken

  • heavily damaged

  • non-functional

  • visibly altered or misused

Return shipping costs for the FLO™ Brush are the responsibility of the customer.
Original shipping fees are non-refundable.

1.6 Refund Scope & Processing

  • Approved refunds cover:

    • the FLO™ Brush

    • up to a maximum of four (4) TrichoFuse™ serums

  • If more than four TrichoFuse™ units were purchased, refunds will still be limited to a maximum of four (4)

  • Once the returned device is received and inspected, refunds are processed within 7 business days

  • Refunds are issued to the original payment method


Previous Orders & 90-Day Refund Policy (Orders Placed Before February 09 2026)

Customers who placed an order before the launch of the FLO™ Growth Kit and the introduction of the 150-Day Growth Guarantee are still covered by the 90-Day Money-Back Guarantee that was active at the time of purchase.

This means:

  • Your eligibility and refund terms remain exactly as stated on our website at the time you completed your order

  • The 90-day refund window is calculated from the delivery date of your order

  • No additional requirements related to the 150-Day Growth Protocol apply to these orders

This transitional policy applies only to orders placed before February 09 2026 and will remain valid for 90 days from that date, after which it will be retired.

If you are unsure which policy applies to your order, please contact our support team at info@bloomelab.com with your order number.


2. Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@bloomelab.com.

3. Manufacturing Defects

According to the Consumer Code, the buyer has the right to request the replacement of the defective product within 7 days of delivery, unless the seller proves that the defect was caused by improper use or tampering with the product by the consumer.

4. Cancel or Undo a Placed Order

The customer has 12 hours to cancel or undo a placed order.

For each request received after this period, the following charges will be deducted from the refund, which may vary depending on the product purchased:

  • shipping charges

  • fulfillment costs

  • processing fees

  • transaction fees

  • shipping protection (if previously selected)

5. Exchanges (if applicable)

We only replace items if they are defective or damaged.

If you need to exchange a product for the same item, please send us an email at info@bloomelab.com.

6. Right of Withdrawal

We comply with consumer protection laws in all the countries we operate.

  • European Union: you have the right to return your product within 14 days from the date of delivery, without providing any reason, as per EU consumer protection regulations.

  • United Kingdom: you are entitled to return your product within 14 days from delivery under the UK Consumer Contracts Regulations.

Please note that this statutory right of withdrawal does not apply to customers outside the EU and the UK.

In all cases:

  • products must be unused

  • in original condition and packaging

  • accompanied by proof of purchase

⚠️ If the return is due to personal reasons (and not related to a defective or damaged product), transaction fees of 5.5% of the total order amount will be deducted from the refund, in addition to shipping fees, which vary depending on the destination.

7. Warranty – FLO™ Brush & Scalp Direct

Your FLO™ Brush and Scalp Direct™ applicator are covered by a 2-year limited warranty from the date of purchase.

This warranty covers any malfunction related to:

  • the battery

  • internal electronics

  • core technology of the device

under normal use conditions.

Please note:

  • The pod (brush head/accessory) is considered an external and consumable component and is not covered under this warranty.

  • Damages caused by misuse, accidental drops, water infiltration (if not used according to instructions), or any signs of tampering will void the warranty.

  • Any damage deemed to have been caused by the customer will not be covered.

To request warranty support, please contact our customer service team with your order number, proof of purchase, and a description (or photo/video) of the issue.

Bloome™ reserves the right to inspect the product and determine whether the fault is covered under this warranty.